Quote:
Originally Posted by 300e
So, has anyone else had the pleasure of dealing with their customer service?
Pathetic to say the least. I bought my 330i in April used, so I wasn't altogether shocked when my esn# wasn't recognized. So I assumed a simple call and I'd be on my way. Wrong.
My first call, after about ten minues of conversation they ultimately recognized the unit as being installed in a BMW, but then said they couldn't offer me the promo as it was for online radio only. He did of course offer to sell me a monthly membership at $15. NO thanks. Didn't think that was right, but I hung up anyway.
Called back today. Same deal, recognized the unit as BMW, but then said, we can't hook you up on this phone number, you need this number........and she proceeded to give me the number I used to call her. Oh then try online.........did that with no success. Lots of confusion on their end but absolutely no interest in helping. All she could do was keep telling me I needed to call someone else, with the same number I had used to call her.
I really wanted to check the service out, but given the piss-poor customer service I can't see why I'd ever become a paying customer. I should add that from the sound of things, I was speaking to an Indian call center, which again is not encouraging. Too bad.
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I've got two lifetime subscriptions: One in the Porsche and the other in the Genesis and a year contract in the X5. I love the radio programming, but hate the customer service. I used to have a portable radio for boating and tried to get it turned off and the experience was horrible. Every step was to a person asking me to explain why I didn't want to keep the service.
Great product, lousy customer service.