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Originally Posted by JMeezee
Here's the scoop:
I've heard good things about this shop, and I actually had tint done there many years ago with my last car. So I go and make an appointment - 2 weeks in advance - and notice that the store is definitely under new management (which makes me uneasy right away.)
Anyway, I come in for my appointment today at 9am...first one there...and the dudes at the shop don't get there until about 9:20. Some guy with a Porsche (who got there after me) walks in the door before me, so he gets to talk to the dude first. After I check in, I tell the tech that I have another appointment right after that, so I'll need the car back ASAP. He quotes me at 2.5-3 hours to get it done, which was perfect.
I come back 2 and a half hours later, and MY CAR IS STILL IN THE SAME SPOT - they haven't even started on mine! WTF??? The Porsche and a Scion TC (who also didn't have an appointment) were in the garage being worked on. I took my keys and left. I told them that I'd reschedule for Monday, but I'm not coming back.
I made my appointment 2 weeks in advance. I KNOW I was the first one to sign up for that day. Why the hell wasn't my car first in line???
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Why in the freakin' world did you not say a thing? that totally is unfair and next time unleash hell or get a discount for the inconvenience.
2 weeks confirmed reservation and got bumped? that is just wrong.