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I believe the reason that so many people are getting the run around on Labour quotes is due to the fact that the dealers cannot guarantee an exact amount of time up front for the flash. I spoke with my SA yesterday, and he assured me that if the car was fully up to date in terms of software/firmware updates (for all the installed modules in the car), then this update goes on very quickly without issues, 45mins typically.
The problem is that most people's cars are not fully up to date, and then this procedure takes much longer to perform and can even fail if a module which is out of date does not accept the software flash successfully the first time around and then requires a 2nd go at it.
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But why should we need to pay to bring a vehicle under warranty up to the correct firmware? This would seem to be something free under either the warranty or the maintenance.