It sounds like you are suggesting the harness female contact was
somehow crushed during assembly. If this were the case, then it would
not fit in our test rig. Also the mechanic doing the install would
visually see there was no hole where one should be. To damage an OEM
pin like that a lot of extra force would need to be applied while
locking down the connector. Any experienced mechanic would know its
not going in smoothly as it normally does and back off to investigate
why.
In any event, when doing something as complicated as a steering wheel
retrofit great care needs to be taken. You said that Sonic has done
this before -- but they have an account with us and I did not notice
any instances of them ordering a paddle shift harness.
Ultimately we can't take responsibility for things that may and often
do go wrong during the installation of these types of retrofit kits.
If you are unhappy with the harness though you are welcome to return
it for a refund. Sorry we can't do more for you on it. But an
experienced installer would never have let this happen.
http://www.burgertuning.com/terms.html
Best,
T