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sucks, sorry for your troubles, the dealership SHOULD have made it right. That said, I've only ever had good experiences with BMW of SFO.
All I can say is, nobody should ever rely on what a car dealer tells them over the phone. If you make a phone deal (and are willing and..well...let's stick with willing...to make a deal like that sight unseen on a used car, then have them fax a contract, you fax it back signed and wire the money. That's the ONLY way to make sure you have a legally enforceable contract. THAT, you could take to court for damages.
All you have is a verbal promise that is worth the paper it isn't written on.
I'd be PO'd too, don't get me wrong. But that's what faxes and wire transfers are for.
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