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My advice to the OP is make an appointment to see Kevin and talk it through in detail face to face. These kind of threads quickly get out of control and do you no favours when you are trying to amicably resolve a situation. For all the sensible advice having individuals just slating a company with no facts is just ridiculous.
I have never dealt with Bird's but I believe they are one of the UK experts in E90 modifications and cannot imagen for 1 minute they wanted this job to take any longer than necessary.
Keep calm, be logical and I wish you luck getting a fair solution for all.
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Golf Ed35 Black with - Black Leather
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