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Just purchased my BMW from Otto's BMW in PA .. service and dealership was excellent.. however Otto's Mini Dealer in PA was just awful.
we also have/had a mini.. had it serviced at Otto's mini and it was simply the worst. Inexperienced/uneducated service technicians... we had to tell them what was wrong with the car.. they put excessive mileage on the car while in their possession and the radio stations were changed.. it was a bad experience on two occasions.. Did not yet use Otto's BMW for service and probably will not.. we are closer to Reading BMW...
I am going to look for a thread about Reading BMW .. and see what that says next.
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