Quote:
Originally Posted by 808MGuy
Actually, I think it's a management issue. The arrogance of the service manager and the QC officer trickles down to everyone in that department. I'm not sure if the Mini side has their own service manager.
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True. I've spoken to a certain service manager on more than one occasion and was taken back by his reaction towards the issues we were having. He got in a full blown argument with my wife in the parking lot bc she brought it to his attention that there was oil spilled on the hood, bumper and fender of my car. The funny thing is I didn't bring it in for an oil change, I brought it in for a software update.