Quote:
Originally Posted by monkeyboy
I'm wondering why the fact that a customer "gave up" arguing after two days definitively shows that he was full of sh*t... There are many people that aren't that keen on extended arguments about a taillight, and many people whose time is easily worth $1000/day or much more.
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Agreed. Time is money, and I'm not willing to waste much time over a $100 item either. (5 minutes on the phone maybe?) However, if the damage truly was your dealership's fault, I'd avoid throwing any future business your way.