[merle]

Actually I was very calm in the beginning. In fact, when I first dropped it off he told me that they may not be able to upgrade the software unless they can duplicate the problem. I said "whatever you can do is fine".. and that's it. And when he called back later in the afternoon, I was very nice to him and expressed that it was frustrating running into intermittent problems like that. Seemingly, he didn't want to hear it... what else was I supposed to do? Tomorrow, if they're still refusing to upgrade it, I will just deal with the current version installed in my car...