just read this !
I had 2 immaculate alloy wheels stolen off my 53 plate 3 series sport model back in 2004.
I built a case that the product e.g. locking wheel nuts, were not fit for purpose and made a claim against BMW for the stolen wheels.
There are a number of parrallels in BMW UK's behaviour as to how they dealt with me. In the end, because my car was PCP funded, then product liability rested with the dealer, so I went after them.
I decided some direct action was appropriate.
On the launch day for the newer model 3 series, I caused a big scene in this busy essex dealership and they ended up paying for half the replacement. cost.
Go for the food supply.
