Quote:
Originally Posted by prez34
Mine went a few months back @ 90km....I ended up having a long debate with a dealership and BMW Canada which ended with me keeping a $640 bill even though the car was under CPO warranty. The invoice should be close to $300 when a few members compared invoices
Coles notes:
- Car overheated and went to limp mode
- Towed to Dealership
- Dealership advised that they cannot look at car because I do not have an appointment and will fit in when possible (didn’t know I can predict when car will breakdown to schedule a future appointment – guess I wasn’t given the BMW crystal ball during the delivery process)
- Issue was diagnosed 4.5 days later as water pump failure
- Car fixed and CPO invoice for the work was $640. Paid and left.
- Few weeks later saw a post of another member in the Canada thread with Car overheating issue. His car was repaired under CPA and his invoice was under $300
- PM’d him for details of invoice, he was charged for thermostat, minimal labor, and CPO deductible
- I was charged labor for the entire job, so it looked like only the water pump part was covered by CPO at the dealership I went to
- I had many calls, emails and escalations to dealership and was told it was properly charged out.
- Escalated to BMW Canada and was told they do not control how CPO work is charged out. Each dealership can charge varying rates for identical work
- Out of frustration, I e-mailed multiple GTA dealerships inquiring how a water pump/thermostat job would be invoiced under CPO warranty….the dealers that responded came back with the lower cost of $300. Where labor and water pump part costs were covered by CPO.
- Shared this info with BMW Canada, but was told they can do nothing and they will not help any further
Lesson learned here….”if possible” ask multiple dealerships how CPO will be invoiced and you can save $
IDEA - Start a thread on the site to compare costs of similar work between members. Then we can track “honest” dealerships / shops.
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My car was under CPO and the whole replacement cost me $50 - the deductible amount. It is extrodinarily offensive that you were treated this way by BMW.
I will never again buy a CPO BMW. Your experience just solidifies my personal experience that the Canadian CPO is a marketing tool for BMW to sell thier off-lease, used cars (note that I do not refer to them as "pre-owned" - they are all just used cars). Although I had a good experience with the waterpump, innumerable gaskets and seals have leaked prematurely on my 335i, at low mileage. Canada's CPO specifically excludes leaking gaskets and seals from the warranty. Essentially, these were inferior or defective parts, given that they all failed between 80 and 100K kms. BMW covered the cost for none, amounting to thousands of dollars of my cost, to replace them and stop oil leaks from the engine of my <100K km "premium" car.
I am extremely disappointed with BMW Canada's CPO, which is really just a gimmick to push out used cars.