Quote:
Originally Posted by RagingKileak
Would BMW come on here to defend everything we level at them true or not?
Does that make them fundamentally dishonest?
Now it is turning into a lynch mob - I won't stop going to evolve just because of one cock up.
Customer service to me is more about when a cock up occurs, how you fix it!!
Matt
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Firstly, fair play to Imran for coming forth and being honest and upfront about a very simple example of human error.
More respect that Evolve were pro-active in their approach to fixing Mikey's car without any apparent fuss or manipulation of blame
Secondly, I don't think we've got quite to the stage of being a lynch mob yet
The events that occurred do pose one or two other questions, which can be answered very simply without need for arguments, accusations, or any other sort of inflammatory posts. There is no sign of a combined attack on Evolve, nor do I believe that is the motivation of any forum member. There is a level of curiosity here now that has arisen from the ill-fated attempts at keeping this honest error quiet and I think the questions now being posed are quite justified