This suggests the dealer is being completely unreasonable. BMW have admitted themselves that the wheels shouldn't be the way that they are, i.e. rusty, and have agreed to supply replacement parts. The dealer is trying it on for a quick profit. Reason with the dealer or contact BMW Customer Services for help. The dealer must have a contact at BMW - ask them to tell you who it is and speak to them directly. Keep us updated.
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Originally Posted by Rochester BMW
UPDATE!
I am disgusted! I just came off the phone with Cooper Tunbridge Wells and they said that the 'good will plea' they made to BMW has been successful, BMW will supply the parts.
BUT... Cooper Tunbridge Wells want £350 + VAT to fit them! and they will not send me the parts so I cant fit them myself!
This is disgusting, 6 weeks ago I spent over 40k on a brand new car and now I am going to have to pay £350 + VAT to get rid of RUST!!!!
I am going to fight this as it is not good enough!!!
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