Go to the Manager and tell them (and show them) the web scheduler. If that doesn't work then politely ask for his name because you want to write a letter to BMWNA. If that doesn't work. Call BMWNA and tell them about what happened. Keep us posted.
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If no codes are being thrown use Chevron Techron fuel injector cleaner (concentrate). It solves rpm fluctuating upon cold start-up. Also, for most BMW problems start off by scanning your car with the Peake Research Tool. It contains the actual BMW codes. If you want to register a newly installed battery for free (just buy a $10 cable) and google/download BMWLogger
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