Quote:
Originally Posted by rebirth24
Does anyone have any email addresses for the higher ups over at this facility?
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I have them. If you're giving them a sale, it should be good service no?
Good luck with that.
Regarding my situation, I've personally spoken to the GM and even BMW NA.
There was an offer made for repair but again, I declined under the circumstances that "THE REPAIR WILL ONLY BE MADE IF I RETRACT ALL STATEMENTS MADE".
I can't retract my experience. I can tell you of how it was alleviated. This is why I'm not letting them touch my car anymore. Even if Kevin Naderi (Encinitas BMW GM) has offered to repair it, his offer was conditional, and I do not appreciate that. It was suggested by Kevin that my statements above in the original post were "borderline extortion, and slander..." He then asked if "this was something you do often?" I asked him to please elaborate, there was no success.
Small problem, just went sour. Not the treatment i was expecting from a General Manager. Good luck!