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I have had numerous bad experiences with Discount Tire, Belle Tire and the chain shops. If they are my stockers or winter setups, I'm not as worried. But for my summer wheels, I go to the indy shop that does my in between oil services. They charge twice as much, but never had an issue.
One piece of advice, always take pictures at drop off. Have the manager or service writer acknowledge the pictures. When they get back and they aren't as pictured, don't leave until you are satisfied. Sad that it is our word against theirs, but it has come to this.
RANT OVER.
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