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Here is my interpretation: krndanic discovered some problems with the interior door panel, which he tried to fix, but was not successful. He has also noticed some scratches in the exterior paint. He approached his SA, who was diplomatic, and told him to discuss it with the service manager (SM). The SM did not understand krndanic's explanation, and dismissed his request to fix the car. The SA did not use his pull to set things straight. krndanic is now irate, and having difficulty dealing with the dealership in a fashion that would be effective. No one there wants to deal with him in his current mood. My guess is that the dealer needs sensitivity training -- the whole incident could have been avoided with better communication and trust on their part. Too bad.
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