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I've worked in customer service all my life including 14 years at maccas. Errors will happen, we're all human, they can be a good thing even... A second chance to impress a customer.
But it's how you handle customer issues which represents your dedication to customer service. In this case... Well after this thread.. And mathematics personally reaching out to them.. All that's happened is they sent me a messed up file and wasted more of my time.
Thanks to Don it's sounding ok at the moment.... But don't try to defend these guys in anyway to me at least. They keep treating customers this way they won't have to worry about having too much work regardless of how good their product might be.
- no invoice provided
- unable to confirm my components
- DSP not configured
- unable to contact them for 3x months
- had to get someone in the states to at least get the file
- sent the wrong file
- still haven't heard from them
Completely unacceptable!
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