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I've had both good and not so good experiences with **********s.
Every time the initial call to set up the order was handled very well and professionally, and i received a good deal on the parts I wanted. My last order however, required some service after the order was placed and I received the parts (center caps and M badges included with wheels did not show up). I've had to call more than 5 times to resolve my issue, each time being promised to be contacted back without them following through on that. This is besides the fact that i received a promise that the wheels were to be shipped on a Friday, when they only went out the following Tuesday.
Good customer service means that one phone call rectifies a problem, and it is rectified quickly. It seems that the **********s sales staff just charges your account, puts the order in the picking box and then forgets about the order all together.
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Josh-
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