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if they could make this happen, they could steal some customers from other local service depts....sell it to them with those tidbits.....also include that we will guarantee perfect 10s (or 5s, whatever bmw uses), which will increase their CSI thus bumping up their paycheck bonuses......
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I'm doing my best for you...I'll let you know if I can swing anything!
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Wow, I honestly was not expecting a refund for this and just an excuse of some sort. I not only got a refund, I got a logical explanation as to why it happened. THIS is what customer service is all about.
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Thank you for your patience and understanding in this matter!
