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To try and trouble shoot I would do the following:
Device: Use another device to play a movie. If you still have problems that can be ruled out.
Router: If using wireless try a hard wire connection to the device. If that does not work change the router.
If the above does not work you know for sure there is something wrong with your broadband service.
Most routers only last 12 to 24 months before they start playing up.
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