Hmm, dude if that ever happens again go to a different dealership. The dealer is paid by BMW every time a car comes into their service center as long as it's under warranty.
So next time they say no, say I'm taking my business elsewhere and make sure the service manager hears you
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08 E92 M3 - AA ECU, AA Pulleys, AA Air Filter, AA Short Shifter - CURRENT
E92 335i - Vishnu V3, Exhaust, Intake, BOV, CDV Delete - SOLD
1991 850i Dinan Twin Turbo - SOLD