Quote:
Originally Posted by MOAB
Again, where do you come up with this stuff? Guess what, businesses are in the business of making money. You think it is just car dealerships that care about profit? Customer service and profit seeking are not mutually exclusive. It is possible to accomplish both and many businesses are successful in this regard.
And please provide me with your proven factual evidence that customers come second? I'm sure it is just based on anectodal evidence.
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Business's run on our "needs" and "wants", it's economics my friend. Some, i'll agree, do a good job at balancing customers/profit - based on many experiences.
My experience however, with any dealers from BMW in the past year.... have been poor at best.
Demand / Supply - never faulters. There will always be soo many more "poor" customer services based business than "good" ones. But, someone has to do it.