[olegmukhanov]

Hotcoupe,

You are right about what you have said.

The aim of this thread is not to dismiss a company but instead for me (and hopefully for other people going forward) to clarify what to do in these kind of situations.

I hope that a resolution would be found however personally I haven't been in a such situation before. Every time I have been quoted / estimated something - that is what I paid. On couple of occasions I had to and decided to go over the estimate but there always has been a choice of whether to do that or not.

Although there some quite emotional replies as you rightly said, most of them do share valid information which I only wished for before I embarked on this whole DP journey. It is very unfortunate that this situation has happened with Birds but it could have happened with any other garage as well.