I gave VOB BMW Service (specifically Gint Sakalauskas of the Yellow Team - ( (301) 984-8989 x 344)) a try as I wasn't seeing eye to eye with my selling dealership's assigned SA. A work colleague had refered me to him and I had also seen this thread.
I must say that things worked out well. Gint is a knowledgeable and attentive SA and very pleasant to work with. He knew what's what with regards to the issues I had i.e. RFTs, cupholders etc etc. Only thing is that he's quite hard to get a hold of, at times, due to how busy the Service department gets.
Overall, very pleased with the service so far. I recommend him and his service team. If you go, mention Donny (with the SG 325i) refered you to him for best service
P.S. they don't have a great loaner policy, but you'll get hooked up with an Enterprise loaner. Also for those waiting, there is a McDonald's right next to the dealership. Fwiw, their service department is more presentable than Passport's. I haven't been to the others yet.