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I wonder if identity is at the heart of the matter here, that would certainly explain the reluctance. But it does depend on the nature of the incident, specifics of the offence and overall nature of the case.
However, your friend should not overly worry as when the matter approaches Court, they should be given full support and a walk through of the process (includingg a tour of the Court room, intoeduction to Court procedure, chat with CPS lawyer leading the case in court etc. etc.) and much closer to the event, a copy of their statement (evidence) before the actual trial. They will also have access to their statement on the day and depending on their involvement in the case, will be walked through it by the prosecution. If it is a serious incident then they should have a nominated Witness Support contact and they should reach out to them. Can't comment on the quoted policy but it's not routine to release statements.
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