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      10-22-2013, 08:55 AM   #1
DieselAddict
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Drives: '11 335d
Join Date: Sep 2013
Location: Texas

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Thumbs up ECS Tuning great customer service

Some background before the praise. I am new to the BMW world so I don't know all the great vendors that service this market yet. I wanted to install the Alpine Retrofit kit into my 335d so I ordered what I needed from another vendor in Denmark. They seemed to have good reviews and a great price on the kit. I got great service from them, but this thread is about ECS Tuning. When I ordered from this other vendor, I made a mistake on my part numbers and ordered the wrong Door Window Covers. Because I did not want to wait for another order to come from Denmark, I sourced a US based vendor to get the correct covers.

Reviews showed ECS Tuning to be a good company to try. I am glad I did. The website is very user friendly. The parts are easy to find and the desciptions make it easy to make sure I have the correct part. ECS does a great job of keeping you informed of the status of your order as well.

When I received the order from ECS one of the covers was broken. If you have dealt with these covers, you understand that it wouldn't take much to over bend and break one. I'm sure it was a simple mistake when wrapping them to package them for shipment. I immediately took pictures and sent them to ECS. They responded the next morning needing the part number for the broken item to insure we were talking about the correct part. They are shipping a new cover as we speak without arguement. It's refreshing to have a vendor take care of business quickly. I look forward to doing business with ECS Tuning in the future.