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It's sad that BMW, as a brand, still suffers from the bad reputation that is caused by crappy/shady dealers (and there is a LOT of them). This reminds me of refusing to service control arms on my e46 back in early 2000s, had to complain on forums, call BMW NA, get letters from lawyers to fix a common problem that they claimed was 'normal'.
Still can't believe they pull shit like this. I think going public with these problems - hopefully you will get this resolved.
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