Quote:
Originally Posted by misterS3
I used BMW Assist on Monday night. I didn't realise ParcelForce had moved their depot and didn't have the letter for collection with me.
So phoned them and it took me 3 mins to explain ParcelForce and their depot address is what i was after. After an inordinate time faffing around she sent me the address and put me through. I got their old number from 2 years ago and the location of the old depot which is where i was. I should have twigged when she said, it won't take you long to get there!!
I would have been quicker just looking it up myself on my phone and much more confident of the response.
I definitely won't be signing on again next Sept.
The best part of it, is sending googlemap locations to the car. That's the only part i'd keep.
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They take ages to help and generally send you to the wrong place, sending to the car from Google maps is brilliant though. So totally agree with you.