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This seems like a simple management issue. If Vishnu could hire a competent intern that could devote a few hours each day to handling the communication demands, that would probably keep most customers happy. Shiv is a brilliant engineer that develops wonderful products. The intern could check with Shiv every AM to see what is going on and keep all interested parties posted as to current developments. S/he might be smart enough to handle the online stuff as well as Shiv with only a modicum of oversight. With a business as big and successful as Vishnu, it makes good sense to hire enough warm bodies to cover the bases and let everyone do what they are trained to do well. And let Shiv do more of what he enjoys doing.
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