[Discodancingrover]

So my story pretty much has to do with the BMW Store in Cincinnati, OH and a problem I have had with my car and what seems to me as a lack of putting the customer first. But I'm wondering if you all think I am wrong with my opinion.

Pretty much since I got my car in December the steering wheel had been off center. So I waited until January (when I turned 21 so I could get a loaner car) and called the dealer to set up an appointment to fix the off center steering wheel. So I do and the guy at the BMW store tells me BMW won't cover an alignment because it had more than 1500 miles. I explain why I waited so long, no one told me about that when I got it, etc and he still said BMW wouldn't pay for it. So I was sorta mad, call the dealership I bought the car from and they told me they would do it for free but I had to drive about an hour away to get it done. The BMW store messes up and orders a wrong part for my car, so since it took them 2 more days to finish the car they said they would align the car as something for a new customer. I was dumb and didn't check to make sure the steering wheel was fixed. I noticed 2 weeks ago that the problem wasn't fixed. I was going home for spring break so I though I would take it into the dealership in Indianapolis because I knew I would be taken care of because the service guy there, I've dealt with for 5 years when he was at Land Rover. Well so he tells me BMW won't pay for it, I explain the whole story to him. So he calls the guy I deal with at the BMW store to talk so I could get the car fixed. The guy at BMW store didn't want to even deal with him and was actually rude, and gave the phone to the service manager at the BMW store. A bunch of phone calls later the service manager says that if I want the work done in Indy I would have to pay for it, but if I came and had it done there I wouldn't have to pay for it.

So now I have to go make an appointment, bring my car in, and deal with all that hassle. It seems odd that the dealership tries to say how the put the customer first and are nice to you and such, but with other dealers they are rude.

Am I wrong to think that the BMW store would want to help me and just have the other dealership work on the car and create less hassle for me. Or do you really think that I should have to bring it back to the BMW store to do the work? I just have my opinion, but what do you all think? I was thinking about writing a letter to the guy at the BMW store about this experience, but I wanted some other people's opinion who have dealt with BMW service and such before.

Thanks for your feedback