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Thanks Crimson92.
Yes - it could be a defective part. The car has not been abused. Less than 9k miles on the bars. The bars were installed by Eric at Supreme Power Parts in So Cal, while the car was under the previous owner's posession.
I called UUC this afternoon. "Arjun" asked me to call back tomorrow (they were closing shop at the time I call). He sounded friendly enough and willing to help - just a bit rushed to close shop. He stated that they'll "get me a new part" - we'll see what happens tomorrow.
I'm hoping that the company has some integrity and support for their products and will send the replacement part under warranty or at cost. I'm willing to pay for the replacement... just not for a profit margin, when the part is defective.
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