Quote:
Originally Posted by toxicnerve
After this experience am I of the opinion that they simply don't give a fuck.
My question is, what are you doing to make up for the inconvenience/hassle? 
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I think that is the nail on the head. It is like the small print that says "loss of earnings etc etc is not the responsibility of the service provider/company"
Actions of staff (whether human error or incompetence) can have inflated implications on the customer. Hassle, time taken off work to rectify, many £s on phone calls, miles added to cars depreciation and fuel costs, days without a purchased vehicle, loan cars, etc. A good business manager should jump at the chance to try and change the situation. Are there many around? Do company franchises allow for such care?
If like me you mark every imperfection in the paint work of the car. Ive started detailing my car. I would be mortified to find someone had damaged the paintwork.
I get your red mist approach.