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"sorry" seems to be a word that is being used a lot .... I totally understand where the OP is coming from and swift effective actions would be much more useful. Not withstanding the fact that this never should have happened in the first place, damaged trim pieces and damaged vehicle seems a bit more than the tech made a human error, he appears to have made a human error in many places on this job and the OP should have explanations of why this has happened.
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