Quote:
Originally Posted by 330cdsport
I just got a letter yesterday about renewing my Assist package since my 6 month trial period was up. I rang up the number and told the girl that I was aware it had been extended to 2010 and she was having none of it. She said it is only cars that were bought after Sept 07 that have the 3 year package and that the car price from Sept 07 includes the 3 year fee. I cannot have it since I did not pay it with the purchase of my older car.
So bugger that, they can stuff it!!  |
330cdsport
I’m in the same boat as you regard this 3 year entitlement as I bought the car back in June 07 and was only entitled to the pathetic 6 month term. This tactic by BMW UK sounds all too familiar e.g. Sky + subscription packages.
Unfortunately, BMW UK has us ‘pre Sept 07’ buyers, over a barrel. I wish I could just go to another Assist provider, like I could with a pay TV subscription!
I think a letter to BMW HQ is now in order as this seems very unfair to us loyal BMW customers, besides it can hardly break the bank for BMW to give us the entitlement until 2010 as it’s a service cost that BMW has to cover anyway.