Hello fellow enthusiasts,
let me begin by saying that I do not liking writing negative reviews and i always give the vendor chances to make things right. We've exchanged PM's and emails previously but alas, it has come to the point where I just don't see any resolve for my issue so I am voicing my opinion about this vendors customer service.
Around 3 weeks ago, i had placed an order for their HID fog light kit based on the description & pictures provided on their website and post:
http://www.e90post.com/forums/showth...+fog+light+kit
Upon receiving the package, i had sent them the following PM below:
"Hi,
There seems to be some issues with my package, i just received it from UPS and upon opening it i was very disappointed with the contents.
The ballast was not the slim version as stated in your post and website, moreover it weighed a lot and the Bulbs female and male connectors are pins, not plugs. Pin connectors do not provide weather protection.
Product shown in post and website:
Actual Product received:
I can send these back to you if you can provide me a return shipping slip and i'm willing to give you guys another chance if you can expedite my correct order as soon as possible. I had made arrangements to have these along with other mods installed on Friday and i do not wish to change the date."
I assumed that they sent the wrong item so i was looking forward to getting what i actually paid for.
but their response:
"Hi Joe,
Thank you for removing your post, we appreciate that.
We upgrade our products to newer/better versions as we're able to and don't always have time to put new pictures on our site, so we apologize for any confusion.
The ballast you have actually is the slim version. The regular sized ballasts are a lot bigger and bulkier than yours.
The pin connectors are fine and can be wrapped in electrical tape if you're concerned about weather exposure. We've had no issues with them on our own cars or our clients' cars.
You already have the best version of our HID kit to date and we don't have any of the old kits available.
I hope this clears up any uncertainties and if you need further assistance, feel free to contact us.
Have a great night!
Take care,
Marie"
In which case i responded:
"Hello Marie,
I kindly disagree. Here is a size comparison picture i found online:
The one above is the size of the ballast you sent me, the one below is the size of the ballast that i currently have installed on my car.
I cannot take your word saying that yours is slim when clearly it is not.
And i understand you probably had a lot of customers without issues but I prefer to have an electrical unit sealed correctly than to rely on the use of tape. It may later on lead to more expensive issues.
If you have no other solution to rectify this, then i would appreciate a full refund.
Joe C."
Now i am fully aware that some slim canbus ballast can be larger than the standard slim ballast as pictured above but clearly, theirs is just the standard sized ballast.
My main issue is if they had told me the items and description listed above would not have been the actual items i would be receiving i would have not gone forward with my purchase to begin with.
Now they want me to pay a 20% restocking fee or the return shipping cost just because of their cause for "confusion" & not being honest with their merchandise?
It's been more than a week already and i have their package sitting on my desk waiting for a shipping slip and now they are refusing to compromise via pm, email or phone.
I hope that this reaches out to future buyers to be absolutely sure what you see/read is what you will be ultimately getting, especially from online vendors