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Well having owned and operated a small business myself it's unfortunately not an excuse that he's usually tied up. When trying to juggle phone call's, install's, emails, overseeing orders both being filled and shipped out it doesn't always allow you the proper time to immediately service everyone's exact needs at that moment. But i've dealt with Eric on both a personal and professional level for almost 10 years and sometimes I can't reach him on the first shot via his cell phone because simply put the man is extremely busy. A 12-15 hr day is more than typical for him for as long as I've known him but he earned my trust as a customer immediatelty because he put his best foot forward and tries to service everyone as best he can and ultimately that's all you can ask for!
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