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So the SA called back on Tues and said that they further located thrust arm bushings on the front end that also should be replaced. I expressed my discontent with not only this issue, but a sum of my service discontent (including the defective tires fitted on my car that I only learned about after I replaced them). He said the manager would call back.
The SA called back and said the manager would goodwill the bushings, but could do nothing about the bolts. I again expressed my discontent, and informed them that if that is their final answer, that I will pick up the car when it's ready, pay and bring up the issue with BMWNA.
We now have the car back, $420 later. I will be reaching out to the Ombudsman and the Regional Rep.
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