Quote:
Originally Posted by D_Smiderreen
Just go to Passport...they will take good care of you.
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I got screwed by Passport. Sold me a complete lemon. They also locked my keys in the car and lost the second pair so I was forced to drive home a loaner while they called for a locksmith.
Not to knock on them too much, it was just the one sales rep who was an idiot.
Every shop is going to have multiple sales styles and personalities. I work in sales, but more corporate stuff. A lot of car sales men try and aim for the girlfriend. If the girl is on their side and screaming "baby, get it, I like it!" then you are getting pressured from both ends.
I got caught off guard at Passport, but every other time I get appraisals from both Car Max and my insurance company and dress clean but conservative to garner the right attention.
As for the rep, I look for someone knowledgable of my model and dress as understated as me. (flashy suits and girls dress to kill are likely sharks looking to pull every penny from you).
Also, I never force myself to work with the guy who responded to my email. There was no consideration in why he got your email and not someone else, unless he deals with all internet leads. Keep his name in mind, but when you get there, find a rep that works for you.
I bought an 08 Mini in '08, an early trade in at Mercedes. I picked the guy who was a die hard Merc fan. He had no idea... nothing about the car he was selling and it was easy to take advantage of his lack of knowledge when negotiating. I trimmed 3k off market value as he did not understand how to identify packages included on the car. Sold it three years later for nearly as much as I bought it for.
If that is the car that meets all your criteria, get some back up appraisals of you car (online and in person) and bring them with you. Also have appraisals done on their car. If yours is CPO'd and theirs is not, it is easy to highlight that they cannot sell theirs at KBB "Great Condition" and value you yours at "Fair." However, most official BMW dealerships will not sell high milage vehicles on lot, rather pass them on to sister locations like Passport Toyota. Also if they ever give you that "we study markets and this is the market value" use Clear Book which does the same (
http://clearbook.truecar.com/)
Just remember, they bought that car from someone and paid a price for it... they can not go under that price. At the end of the day, both parties want to make out ahead.
Sorry for the long post.....