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even though i live in fremont, i took it to prestige BMW up in sonoma county where i bought it (mostly for the loaner car and cuz my parents live up there, so it makes things a bit easier). san jose would be stevens creek bmw i believe. i haven't heard anything about their service dept one way or another. if they try and tell you that the noise is 'normal', i would gently persist (this forum should give you plenty of credible substantiating evidence)
update: knock on wood, the noise has not yet returned.
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