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Originally Posted by Hotcoupe
A tad on the hostile side don't you think!?
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No.
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Originally Posted by Hotcoupe
What is the relevance of whether Carl rags his car or not.
I can't see anywhere that he complained that his discs needed to be changed, more that he was surprised, and others have queried why no onboard warning had been given (apparently).
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Not how I read it. Carlos voiced his own opinions of doubt on the reason for changing the brakes in his very first post :
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Originally Posted by dxb335d
Oh yeah i also asked to keep my old brake discs as i honestly cant see them being worn out already. So will get them independantly checked.
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Let's see what feedback he gets.
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Originally Posted by Hotcoupe
I think most people would concur when comparing the 2 manufacturers, as otherwise most of us would be driving a Mondeo (no disrespect to Mikem), besides, just because we drive BMW's it does not give the dealers the right to treat us as cash point machines!
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We've covered this ground before. You will find many publications that rate the Mondeo a better car than the 3 series. You'll also find many who judge solely on badge. Parts prices and labour costs are pretty much known by us all before buying a BMW so why the controversy about it now ?
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Originally Posted by Hotcoupe
Carl has always given a good and very valid reason for using a BMW workshop for carrying out the service, one which I would support 100%.
Both a Dealer or a private individual would be looking for and expecting a full and conclusive dealer service history when he comes to sell, and anything less would have a detrimental effect on the value of his car.
An independent, no matter how good/ respected would not be a good enough stamp in his now defaced service book IMO.
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I suggested he asks them to rectify that. If he finds the cost of a main dealer too expensive then his only realistic alternative is to take it to an independent.
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Originally Posted by Hotcoupe
Agreed on the quote given in good faith, but I'm failing to see the relevance of the use of the brakes (supposedly) used strenuously.
Of course he never told them the car was remapped,why the hell would he, again is it relevant?
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He has upped the power of a car he openly admits he drives briskly ("propa hoon", Santa Pod etc.) and you
don't think this has any relevancy on brake wear ... or in him not taking this into consideration ?
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Originally Posted by Hotcoupe
I would expect BMW to fit the RIGHT parts,it would be a given, but perhaps more importantly, I would expect THEM (BMW) to ring me and tell me that they had found the problems with the brakes, and that the required work to rectify the problems fell outside the quotation that had previously been proffered.
I would then have been expecting a £500 adddition to the previous quotation when picking up the car.
Just because people drive expensive cars, Dealers should not just assume that their clients can just cough up an extra £500.00 at the drop of a hat.
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Perhaps they have previous knowledge of him or his dad - and how he conducts business? Maybe they assumed that changing his brakes as per the criteria in the service manual (not what parts, but why they need changed) was the better choice than letting him drive away with an unfinished service, and taking more time having to come back later - sometimes these things are easier to do when the car is there, in the air with the wheels off. Equally they could have taken a loan of him.
If his desire for a BMW service history is paramount his only other alternative is to phone around other dealers but realistically how much would he save taking all his time, and more than 7 miles to the next dealer, into consideration ? As I said he lives and learns.
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Originally Posted by Hotcoupe
Dave If you read many of the threads on the forum,a lot of people are complaining about all aspects of the BMW dealer network + the actual cars that they are buying, it's clear that the once great BMW name is becoming tainted in many ways.
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I haven't experienced it. But I am neither concurring or disagreeing with anyone on that.
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Originally Posted by Hotcoupe
Carl's experience is in some ways no different to other's posts on similar subjects, why so much negativity to what were genuine complaints?
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I've heard him cry wolf and get worked up over so many inconsequential things. A previous take of his servicing (the oil level fiasco) just couldn't be made up. Perhaps I am prejudging by assuming him to follow form.
D.