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Originally Posted by qtasad
Guys - apologies about not keeping you updated. I totally forgot about this post.
Anyway...
My insurance company have rejected my claim last week. It has taken them 5 months to investigate and they came back with "it was an overheating issue". Apparently a forensics report said the car was driving hard at the time and based on that they will not pay out. I've commenced litigation against them as of Monday this week.
In regards to BMW, currently at a stumble! They are not playing ball whatsoever and are telling me to take it up with my insurance even after explaining that they rejected the claim. My car was manufactured in 2010 and barely covered 17,000 miles - so it's surely covered by warranty.
How do I approach BMW about this? I keep being routed to a call centre for EU customer services and they aren't much help at all!
Thank you in advance.
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Wow, Sounds like you need to take legal action, time to lawyer up! good luck!