I haven't heard of the hotmail one but I get loads of calls from "Windows Service Centre" & "Microsoft Technical Support" etc telling me they have identified problems with my computer - they are all scams. Microsoft & Hotmail et al do not make unsolicited calls so my advice would be either hang up or, if you know what you're doing, keep them talking for 20 minutes & have some fun, but on not account give them personal information or access to your computer.
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