This topic used to be quite high on the Google search rankings when typing in Big Motoring World.
If you type in Big Motoring World reviews into Google, this topic is the 4th ranking. Shame it's not the first, but at least it's on the first page!
Edit: I just realised that Big Motoring World have set up their own complaints website!!
http://www.bigmotoringworldcomplaints.co.uk/