Quote:
Originally Posted by rjs
<rant>
What is everyone's opinion on their dealer? So far I'm not blown away by the service levels i've encountered.
I've been looking at buying an e92 for a while now and am currently on my 3rd dealer.
Dealer 1 (Solihull) They started OK, I managed to arrange a short test drive with them & all seemed well. Decided to wait for the M-Sport package though which they told me would be coming out in March. So I advised them to contact me when they heard anything re: the M-Sport. March is almost here, so is the M-Sport. My phone call from the dealer isn't. 
Dealer 2 (Wolverhampton) Oh dear. I went in to enquire & they said they would have to get a car in for test drive, fair enough. I asked for a brochure but they didn't have one so they took my name and address to send me one. Two months later... no brochure! No follow up. :mad:
Dealer 3 (Central B'ham) Promising so far. I went in last week, got test drive booked for this week so will see how it goes.
I don't like poor customer service full stop. Even more so when they expect me give them 40K for a car. If the service is this crap before i've even bought it, what's it going to be like afterwards?!
Is it just me?  does everyone else get on fine?
I hope this third one is OK, i'm running out of ones nearby! 
</rant> |
Park Lane in London.
First time I have bought a BMW. Customer service was fantastic the moment I entered the showroom from all the staff. Kept me well informed over the phone and emails.
Their service garage are also good based in battersea.