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Kind of the same happened to me.
I did 3 things:
1) increased the frequency of my emails. I re-sent the same email reminding him that he/she is yet to reply.
2) began to send him emails and cc his/her boss.
3) on one email, I mentioned that if he was too busy, maybe he should
refer me to someone that would be able to respond quickly.
I also mentioned that his lack of response to my emails was hurting
the quality of service and that I would not be able to give a good review
in that famous survey.
That took care of things for me.
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I need a drink 
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