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i hope you get 'ffffff' the same way at your job.
You said it yourself, he seemed like he was having a bad day. You could have simply asked to speak to a tech after the fact and then spoke with the SA on the side and just mention to him that you will be giving your professional opinion on his services and given him the chance to work it out for you.
You're going to piss on his job because he overlooked a fucking seat rail? Are you overweight that your seat is rocking?
I think this is really uncalled for.
They dont write EVERYTHING down on a work order; I hope you know that what they write on there they have to bill for.
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