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I got the same letter but never use it so can't be bothered even picking up the phone. I seem to remember that depending what age your car is you get different free offers.
My E92 had 12 months complimentary (on a 56 plate, bought nearly new, so probably the remainder from when it was registered). My current E90 (06 plate, bought on 1st May 08) had 6 months on it as the new owner.
Thought newer cars got the full 3 years though.
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Current -: MW E92 M3 Competition Pack / Qashqai+2 Tekna 1.6dci
Gone -: 370Z GT Roadster; BMW X3 3.0d xdrive M Sport; E46 330i M Sport Coupe; Mazda RX8 231; Nissan 350Z GT Roadster; BMW E90 330d M Sport; BMW E92 335i SE; Maserati 4200; Nissan 350Z; Honda S2000; Astra Coupe Turbo; Ford Probe
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