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Just rcvd my 3 on 12/23/08...heated steering wheel worked occasionally. Took car in for minor adjustments and asked them to fix steering wheel. There 1st reply "you don't have a heated wheel based on your VIN". 2nd reply was that part was on back order...could take up to a month. blah, blah, blah...after I crabbed a lot, they agreed to give me a similiar car as a loaner. Of course I had to be the one to suggest this. Overall, I like BMWs (this is my 2nd)...but the service here is very poor. I had a few SAABs, and the service was superior...The on and off heated steering wheel issue looks to be a bigger problem than I had thought...
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